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For any questions regarding your order, you can email us at 
info@shiveri.comPlease ensure you provide your name and order number for us to assist you quickly.

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How does it work?

The Shiveri heating pad features the latest Graphene Heating Chip, delivers heat to your body to improve Blood Circulation and Relax the Muscles, greatly relieve pains from Back, Sore Muscles, etc. Fast warming, no need to wait. 3 Heat Settings for you to customize the intensity of heat. For Your Safety, It features an accurate intelligent Constant Temperature Control system, and Automatically turns to Low-Temperature Setting after 30 mins of working.

Does it really works?

Without a doubt! In numerous scientific researches, heat and massage therapy is more effective then pain medication. Heat works by relaxin the muscles of the increasing blood circulation. A massage will pain reduce uterine muscle spasm and relieve stress. With SHIVERI, you get the benefits of these natural therapies in 1 devise.

Is this pads are safe?

Of course yes! We follow stringent testing to ensure you receive a safe and high quality product. There is no risk of getting an electric shock and any nasty side effects! We have a lots of different women who love our SHIVERI device. However, of you’re pregnant, have heart problems, or have any other medical conditions please consult with a professional before getting started.

What is the maximum time it can operate before being overheated or turn off?

The SHIVERI will turn off by itself after 90 minutes to avoid overheating. Additionally, every 30 minutes, the pad will lower 5 degrees automatically.

Does it help with bloating?

It most certainly does! Heat relaxes your abdominal muscles and a massage will improve lymphatic drainage. SHIVERI Pad combines the best of both worlds to help you look and feel less bloated.

What is the max size waist the relief pad can comfortably fit to?

The SHIVERI Pad comes with an adjustable strap that can reach up to 120cm.

What does the package include?

Every package comes with:

- Shiveri Menstrual Relief Heating Pad

- Power Cable + Extension Cord

- Instructions

- 30 Day Money-Back Guarantee

*Portable battery pack purchased separately

Do I have to buy the battery pack to use the relief pad?

No, the Pad comes with a power cable and can be used while plugged in via USB. The battery pack allows you to power the Pad without it being plugged in. You can use your own small power bank.

* Please be aware: the Relief Pad can only be used on-the-go if you purchase the optional power bank.

When will my order ship out?

All orders are dispatched within1-3 business days, followed by the shipping times displayed above.

How long are Your shipping times?

We offer free worldwide shipping on all orders and free shipping insurance.
Estimated delivery time is 5-12 working days.

What do I do if I need to return my order?

We apologize if your order was not up to standard and we'd love to help!

We recommend you first read of our Refund Policy to make sure your order fits the return guidelines. Next please email us at a description of your order and any images so we can resolve the issue quicly!